How to Connect Smart Devices and Consoles to the Arcadia Network (AU-Splash)

AUSplash is our campus Wi-Fi used to connect smart devices, such as gaming consoles, smart TVs, smart homes (Alexa, Google home etc.), and media devices (Firestick, Roku etc.). To connect personal devices like laptop and mobile phone, please follow the instructions on this article: How to Connect to Eduroam

This network replaces AU-Play

How to connect to AU-Splash

Step 1: Log into Portalguard

Step 2: From the Single Sign-On Portal, click the SplashAccess Tile

Step 3: Check the Terms and Conditions checkbox and click "Continue"

Step 4: You are now in the WPA2/Guest Registration Portal, where you will be able to manage your Guest Code(s) and generate a WPA2 password.

Using AU-Splash to Connect Devices to a Private Network:

Step 1: After successfully registering your WPA2 account, disconnect from the AU-Guest network.

Step 2: Return to the Wi-Fi settings on your device and select the "AU-Splash" network from the available networks list.

Step 3: Open a web browser on your device. You may be automatically redirected to the AU-Splash login page or prompted to enter your WPA2 account credentials directly.

Step 4: On the AU-Splash login page or the provided prompt, enter your WPA2 account credentials (username and password) and click "Login" or "Submit".

Note: It's important to ensure that you are connected to AU-Splash each time you want to connect to your private network. AU-Guest is for registration purposes only and does not provide direct access to the internet.

Congratulations! You have successfully registered your WPA2 account, and connected your device to a private network using AU-Splash. Remember to use the provided WPA2 password for all your devices when connecting to the private network. Enjoy your internet access while staying connected on campus!

Possible problems and fixes:

Problem: Accidently clicking the Register button on the WPA2 Registration Portal

Fix: Click the back button at the bottom of the page to take you back to your previous page

Problem: “Please switch off private mac addresses on your device.”

Fix –

Step 1: Go to the bottom right hand corner of your computer, click on the Wi-Fi button.

Step 2: From there click on properties for AU-SplashGuest. Next it will redirect you to the properties page for that Wi-Fi. Once there scroll down till you see the title “Random hardware addresses” make sure that is set to the Off position.

Step 3: Go back to the webpage and refresh.