Arcadia University IT
How can IT help you today?
Search the knowledge base, or jump straight to a common task below.
Arcadia University
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Wi-Fi & Internet Access
- Campus Wi-Fi, Ethernet, and Troubleshooting
- How to Connect Smart Devices and Consoles to the Arcadia Network (AU-Splash)
- Internet Access & Affordable Connectivity Program (ACP)
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Software & Online Resources
- AI Guidance and Approved Tools at Arcadia University
- How to Install Excel QM (Windows and Mac)
- How to Access Library Databases and Online Resources
- Lockdown Brower Not Installing on Some Windows Laptops
- Microsoft Word does not allow editing on a Mac
- How to Install and Run SPSS
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Accounts & Security
- How to Change Registered Email Address for One Time Passcodes (Students)
- Security Awareness Training Presentation for Students
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Computers & Devices
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Campus Technology Resources
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Self Service
- Access the E-Bill site as a Payee
- How to Download Enrollment Verification
- How to Change Profile Information
- Add or Remove Payer
- Drop a Waitlisted Course
- Drop a Course
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MyKnight Portal
- What is the MyKnight Portal?
- What is the difference between this Portal and the one I used when applying to Arcadia?
- How do I access the MyKnight Portal?
- What if I am seeing the wrong information when I log into the Portal?
- Using the “My Success Team” Tab
- Using the “About Me” Tab
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Network & Remote Access
- Manually Configuring SSO VPN and Connecting to the VPN
- Campus Wi-Fi, Ethernet, and Troubleshooting
- How to Map a Drive on a PC
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Canvas
- Turnitin AI Writing Detection
- Canvas LTI Approval Process FAQ
- Change course Start/End dates in Canvas
- Inviting a user to a course in Canvas
- Cross-List (combine/merge) Courses in Canvas
- Import Course Content in Canvas
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Classroom & Event Spaces
- How to Log into the Podium and Lab Computers
- Classrooms Extended/Duplicate Displays
- Event Spaces
- How to Request AV Assistance or Equipment
- How to Turn on the Podium Technology - Standard Classrooms
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Google and Gmail
- How to Transfer FormPublisher Ownership
- How to Send an Encrypted Email using TLS and Confidential Mode
- Share Google Drive Files with People Outside Arcadia
- Fix: "Your organization requires you to have a password on your device."
- How to Give Access and Manage a Delegated Email Account in Gmail
- Google Groups at Arcadia University
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Onboarding & Accounts
- New Arcadia Faculty Orientation Information
- How to Set Up Your PIN and Log In Using Your PIN
- Welcome to Arcadia - New Employee Information
- Student Worker Account Creation and Update
- Account Creation/Requesting Hardware and Access to Systems
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Policies & Equipment
- Adjunct Faculty Work Spaces
- Personal Device Policy
- Arcadia University Five Year Faculty and Staff Computer Replacement Plan
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Online Course Development and Learning
- A Quick Guide to Converting a Face-To-Face Course to an Online Course
- Creating Recordings for Online courses
- New Online Course Development Process
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Self Service
- How to View Class-Level Information for Your Department
- How to Manage Advisees with “My Department”
- FAQ - Advisee Lists in Self-Service
- How to Find Your Classroom Location
- How to Troubleshoot Self Service Login Issues
- Approving/Denying Advisee Schedule
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Vendor Risk & Purchasing
- SAMPLE Completed Vendor Risk Assessment Form
- SAMPLE Vendor Risk Assessment Findings Report (FULL) v2
- Instructions for Vendor Risk Assessment Form
- Vendor Risk Assessment (Information Security) Workflow
- Arcadia University Data Request Form
- Vendor Risk Assessment Form
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Printing and Scanning
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Zoom/Zoom Phone
- Forward your Zoom Phone
- Zoom Clips overview
- How to Add Arcadia Zoom Backgrounds
- Set Working Hours on Zoom
- Zoom Assistant
- How to sign into Zoom with SSO
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Software & Tools
- Citrix via Single Sign On Portal - PortalGuard
- AI Guidance and Approved Tools at Arcadia University
- Windows Updates
- How to Install an App from Company Portal
- Digital Learning and Productivity Tools
- Salesforce/Gmail Connector - Set Up and Troubleshooting
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2026 Emails
- 08/17/2026 Offboarding Employees and Data
- 06/25/2026 - FINAL REMINDER: Enforcing Mobile Device Secure Access for iOS and Android Devices
- 6/1/2026 - Update: Turnitin AI Writing Detection
- 5/27/2026 - An Improved Login Experience
- 05/13/2026 - Enforcing Mobile Device Secure Access for iOS and Android Devices
- 05/08/2026 - Instructure (Canvas) Security Incident
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2026 Canvas Announcements
- 04/01/2026 - Summer 2026 Courses - Now Available (to Faculty only)
- 03/01/2026 - DLS Workshops for March and April
FAQs
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Request Forms
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How To
- How to Access IT Reports
- Submit or Update Your KnightCard Photo
- AI Guidance and Approved Tools at Arcadia University
- Share Google Drive Files with People Outside Arcadia
- Get Started with LucidChart
- Get Started with LucidSpark
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Portalguard
- Set Up Mobile Authentication in PortalGuard
- Invalid Username Error in Portalguard
- How to Log into Portalguard
- Portalguard Registration (NEW)
- Resetting your Password in PortalGuard (Self)
- Secure Password Guidelines
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Network Troubleshooting
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