Forward your Zoom Phone

You can forward your phone to another number or to voicemail in two ways. One way is using the desktop app preferences. The other is using the call handling settings in your preferences in the https://arcadia.zoom.us portal. The desktop app is simplest, but it is limited to forwarding your user line to a single other line or to your voicemail.

The process for forwarding an Arcadia Zoom Phone to another line using call handling settings depends on if the other line is an Arcadia Zoom Phone Extension or not. If you're not sure, try the Arcadia Zoom Phone Extension option first. It will throw an error message, "no data," if you try that method with a non-Arcadia Zoom Phone. Then try the external instructions. One or the other should work.

If you want to forward your number straight to email so your phone won't ring at all, use the "Do Not Disturb" settings.

Forwarding to an Internal or External Line (Desktop App)

This method only works with your user accounts on the Desktop App.

1. Open your Zoom Desktop App
2. Click on your profile picture and select Forward Calls
3. 
4. Enter the number you want your line forwarded to or the name of the user, if they have an Arcadia Zoom Phone number (it will automatically fill in if possible).  Select the length of time you would like the number to forward and select your options.  We generally recommend turning off the “press one before connecting the call” as users do not generally expect to have to do that. (NOTE: Always test your forwarding each time to ensure it is working as you intended.)

Forwarding to Voicemail/Do Not Disturb (Desktop App)

This method only works with your user accounts on the Desktop App.

1. Open your Zoom Desktop App
2. Click on your profile picture and select Forward Calls
3. 
4. Select Voicemail. Select the length of time you'd like the number to forward and time limit. It will use your default voicemail greeting. If you want to set a new greeting message, you can quickly record a new greeting.  We generally recommend turning off the "press one before connecting the call" as users don't generally expect to have to do that. (NOTE: Always test your forwarding each time to ensure it is working as you intended.)