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  1. Arcadia University
  2. FAQ

FAQ

Frequently Asked Questions for IT

Request Forms

  • IT Request Forms
  • Changing Satisfaction Rating in Zendesk

How To

  • How to Access IT Reports
  • Submit or Update Your KnightCard Photo
  • AI Guidance and Approved Tools at Arcadia University
  • Share Google Drive Files with People Outside Arcadia
  • Get Started with LucidChart
  • Get Started with LucidSpark
See all 17 articles

Portalguard

  • Set Up Mobile Authentication in PortalGuard
  • Invalid Username Error in Portalguard
  • How to Log into Portalguard
  • Portalguard Registration (NEW)
  • Resetting your Password in PortalGuard (Self)
  • Secure Password Guidelines
See all 7 articles

Network Troubleshooting

  • Connecting to Guest Wi-Fi
  • How to Connect Android Phone to Eduroam

Still can't find what you're looking for? Our IT team can help.

Submit a request
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Contact Us

Can't find what you need? The IT Help Desk is happy to help.

Phone
(215) 572-2898
Email
helpdesk@arcadia.edu
Walk-in
Taylor Hall, Suite 100
Hours
Monday - Friday, 9:00 AM - 5:00 PM
Classroom Emergency Line
x2898 direct from Zoom Phone, or (215) 572-2898 (Option 2)
Contact Us Submit a ticket and we'll get back to you.