Troubleshooting Eduroam Connectivity on Mac

Mac computers will occasionally experience difficulties connecting to wireless networks. Here are three possible solutions for resolving problems connecting a Mac to the Eduroam wireless network.

Solution 1:  Delete any item that refers to "Eduroam" in Keychain Access

If you've ever attended or visited another institution that uses Eduroam on their campus, you might have  those credentials still stored in Keychain Access. You will have to delete them in order to connect to Eduroam with your Arcadia credentials.

Directions: 

1. From the Finder menu, click Go at the top of the screen.
2. Open the Applications folder.
3. Open the Utilities folder.
4. Double-click to open the Keychain Access App.
5. Go through all of the keychain items. Remove keychain entries associated with Eduroam.
6. When done, close the Keychain Access App and try logging into Eduroam. You should use your full Arcadia email address and your Portalguard password.

Solution 2: Authentication Failing on Network "Eduroam"

This solution explains how to resolve the following error message:

“The identity of the authentication server could not be established. Contact your network administrator to verify your configuration settings.”

Directions:

1. From any Finder window, hit Command+Shift+G to bring up the “Go to the folder” window. Then enter the following: /Library/Preferences/SystemConfiguration” and click Go.
   
2. Delete the “com.apple.network.eapolclient.configuration.plist” file which will prompt for administrator credentials. Enter your laptop password to give permission. Then, restart the laptop and connect to eduroam.
   
3. To log into eduroam, use your full Arcadia email and Portalguard password.

Solution 3: Reset your Portalguard password

Since Eduroam uses your Portalguard password to log in, it's helpful to reset it if you are having Wifi issues.

To reset your Portalguard password, please follow the instructions on this page or email us at helpdesk@arcadia.edu