How to Access IT Reports

All faculty and staff have basic access to IT Reports. 

On Campus

While on campus on Eduroam wifi or Ethernet, IT Reports can be accessed directly from the Portalguard tile. 

On clicking the tile, you will be prompted for credentials. Enter your Arcadia username (without the @arcadia.edu) and portalguard password. 

After authentication, you should see the below screen. 

Click into a folder to explore the available reports or alternatively, use the search bar to enter keyword(s) to find the exact report. If you are unable to find a report, please contact helpdesk@arcadia.edu for further assistance.  

Remotely on Citrix

Alternatively, IT Reports can be accessed remotely from Portalguard from the Citrix tile. (You do not need to be on the VPN to access Citrix applications) 

Note: Not all Arcadia Faculty/Staff may have access to Citrix by default. If you find you need access to IT Reports remotely, please put in a helpdesk ticket.

Note: If it’s your first time using Citrix, please see the below helpdesk article before continuing: 

• Citrix via Single Sign On Portal - PortalGuard

Once in Citrix, select the Apps tab. And click the Arcadia Reports tile to launch a secure Citrix browser window.

On clicking the tile, you will be prompted for credentials. Enter your Arcadia username (without the @arcadia.edu) and portalguard password. 

After authentication, you should see the below screen. 

Click into a folder to explore the available reports or alternatively, use the search bar to enter keyword(s) to find the exact report. If you are unable to find a report, please contact helpdesk@arcadia.edu for further assistance.