How to Troubleshoot Self Service Login Issues

With the latest upgrade of Self Service we have noticed some users are not able to login.  This is due to the fact that your old credentials are probably stored in the cache of your web browser.  Once you clear your cache and cookies, you should be able to log into Self Service.

Steps to get back into Self Service:

1. Clear cache and cookies, and select Time Range to "All Time"

Clearing Cache and Cookies in Chrome

Clearing Cache and Cookies in Firefox

Clearing Cache and Cookies in Edge

Clearing Cache and Cookies in Safari

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2. Log back into PortalGuard

3. Click on the Self Service - Glenside Tile 

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You should be logged in at this point. If not, please contact the IT Help Desk at helpdesk@arcadia.edu