Welcome to Arcadia - New Employee Information
This article is intended to give a brief overview of our most common procedures for interacting with technology on and off campus (It reproduces what is sent to new hires when they join the university).
If you have any IT related questions, submit a ticket by contacting the Help Desk. All tickets will be routed appropriately to ensure your questions are answered.
Helpdesk@arcadia.edu | 215-572-2898
Help Desk is located in Taylor Hall - First Floor
Your Account and Password
Arcadia uses a Single Sign-On Portal for account access to the most common services and software. Your supervisor can show you how to login. Remember, you will be required to change your password the first time you login. Passwords expire every 365 days.
How do I set my Emergency Contact info
Here you change emergency contact info and settings related to how you would like to see alerts from our emergency alert system, Send Word Now (SWN). This is especially important to have updated for weather related alerts. Please make sure your information is current. You need to login to the page using your current Arcadia issued credentials.
What are network drives?
Arcadia IT Department offers various departmental network drives. Talk with your department supervisor to find out how they are to be used in your role. An Arcadia VPN is needed to access these drives from off campus. We also have Shared Google Drives which do not require access to the VPN and can be used instead.
How do I backup files on my computer?
Arcadia offers Google Drive as a means of backing up and storing files from your computer. Protecting University data on your computer is your responsibility. If you need assistance, please reach out to the Help Desk.
Phishing Scams and Spam Email
Never give out any of your passwords, to anyone for any reason! Arcadia University will never ask you for your password. Phishing scams are common attacks used to steal University Data and personal information. Protecting our data is every one’s responsibility!
Information Security and the threat landscape is always changing. It is our duty to stay current and up to date with security threats and the latest trends.
To this end Arcadia University offers Information Security Training for Arcadia Faculty and Staff, using a platform called KnowBe4. The offered, interactive video training modules include information about general security concepts such as the security threat landscape, how to identify phishing emails, password security, and how to safely work from home. Taking advantage of this training will not only help you protect Arcadia University data, but will also help you protect your personal information at home.
It is the responsibility of everyone at Arcadia University to participate in our Information Security initiatives to the fullest effort, and training is just the first step!
Training and Course Support
Digital Learning Services (DLS) and Information Technology Support Services (ITSS) are dedicated to providing training, support and services for faculty and staff. Each semester specialized training is offered both virtually and face to face. These workshops are designed to be hands on and provide transferable applications to daily tasks. To schedule a personalized consultation click here.
Enterprise Application Access
If you are an employee that needs access to an Enterprise Application after you are hired your supervisor can use this form to request access. This form will allow them to identify your needs for access to systems like PowerCampus, PowerFAIDS, Salesforce, etc.
Emergency Classroom Support
IT is responsible for all classrooms and audiovisual connectivity. If you are having any problems while teaching be sure to contact the emergency classroom helpline at 215-572-2898, Option 2.
As a faculty or Staff Member, you have access to a host of resources:
- Full Time Faculty and Staff Only will receive a laptop for work use only. Part Time Faculty/Staff or Adjuncts will not receive a device.
- Google Apps - Mail, Drive, Calendar and Chat
- Zoom - Video and Web Conferencing
- More information can be found on our website.
- Additional information about Tools and Resources for Productivity and Digital Learning can be found on MyArcadia.