The “My Requests” tab allows you a centralized place to ask a question/get help or support without having to know exactly who or what the right office is for your request.
Some offices have independent systems to manage support requests. If you need assistance with Health Services, Counseling Services, IT Helpdesk or Facilities, you can click on any of the corresponding icons from this page to take you directly to those systems.
How do I submit a request?
To submit a request, fill out the form by choosing from one of the Support Categories listed. You can choose “Unsure” if you don’t see a category option that matches your request. Add a clear and concise subject, and a short description.
Please note that you should not add any private or confidential information to this request.
What should I expect after I submit a request?
You can expect that your request will get routed to the appropriate office and that they will connect with you within 1-2 business days of your submission. They will connect with you typically via email or phone.
You will also receive an email confirmation that your request has been submitted.
What if no one responds to my request?
Sometimes requests may take a little extra time to get a response because the office is looking into the details of your request. We ask that offices connect with students about their request in a timely manner (1-2 business days). If offices do not respond in that time frame the portal will send them reminders until they take action.
How do I view a request?
You can view all open and closed requests that you have created from the list view at the bottom of the “My Requests” page. Click on the Subject to open the request to view additional details.
How does a request get closed?
Once the office or individual has worked with you to resolve the question or issue, they will go ahead and close the request on their end. They will update the request with a resolution and resolution comments. You can view the resolution and comments by clicking on the request.
You will also receive a confirmation email that your request has been closed.
Can I close a request?
You may find that you no longer need help with your request. Maybe you found the answer to your question or were able to resolve it some other way.
If this is the case, click on the “Close My Request” button at the top right of the request page.
In the new page, enter your reason for closing the request and click “Close”.
When you close a request, you will get an email confirmation that the request has been closed. Additionally, the staff member who was assigned the request will get an email confirmation as well.
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