Microsoft Office Troubleshooting

If you are having trouble with Microsoft Office, please try following the troubleshooting steps below:

1. Unable to log into Microsoft Office/Do not know password

   To log into Microsoft Office, please use your Arcadia email address and your Portalguard password. If you do not know your Portalguard password, follow the steps in this article: Resetting your Password in PortalGuard (Self)

2. I am using the online apps on the Office.com website and they are not working

   Instead of the online apps, please install the Office suite to your device. To install the apps, follow the steps below:

   -Log into Office.com with your Arcadia email and Portalguard password. 
   -From the M365 Copilot page, find "Apps" on the left side menu
   -At the top right corner of the page, click on "Install Apps", then Microsoft 365 apps
   -Click on "Install Apps" under Office apps & devices
   -Open up the installation and follow the steps to install all Office apps

3. Microsoft Office is not working on my Chromebook

   Unfortunately, Chromebooks do not support Microsoft Office apps. If you are in need of a loaner laptop that supports Office apps, please stop by the Help Desk in person (Taylor Hall 100) or fill out this Loaner Laptop Request Form. If you are interested in purchasing a new device, please check out our computer recommendations. You can find discounts for Apple and Dell devices in the article!